Cart (0)
Your cart is empty
The seller's return policy, whose products are sold on our website (hereinafter referred to as the "Seller"), lasts for 14 days. If 14 days have passed since the receipt of your order, we unfortunately cannot offer you a refund and you are no longer entitled to request a return.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period ends fourteen days after the day on which you or a third party designated by you, who is not the carrier, physically took possession of the goods or the last good, if it concerns a contract for several goods that the consumer ordered with a single order and which are delivered separately. If 14 days have passed since the receipt of the item, we unfortunately cannot offer you a refund or an exchange.
In order to be eligible for a return, the item from your order must be in the same condition as when you received it, never worn or used, with tags and in its original packaging. You will also need to provide proof of purchase (such as a copy of the receipt) for the item you wish to return.
To initiate a return, you can contact us at contact@palongo.com
If your return request is accepted by the Seller, we will send you a return label along with instructions on how and where to send the package. Items returned without a prior return request within the indicated period will not be accepted.
You can contact us for any questions regarding returns at the following address contact@palongo.com
To exercise your right of withdrawal, you must inform PALONGO of your decision to withdraw from this contract by means of a clear statement (for example, by email) to the following address contact@palongo.com.
You will have to pay the shipping costs for the return of your item yourself.
Depending on where you live, it may take some time before you receive your exchanged item.
If you are shipping an item valued over $75, you should consider using a delivery service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive the item you are returning.
To meet the cancellation deadline, you only need to send your communication regarding the exercise of the right of cancellation before the cancellation period expires, which ends from the moment the item is handed over to the carrier.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
You must check your order upon receipt and contact us immediately if the delivered item is defective, damaged, or different from what you ordered.
This will allow us to assess the problem and deploy our best efforts to resolve it as quickly as possible.
By exception to point 1 above, certain types of items cannot be returned.
Items that cannot be returned, and therefore refunded:
• perishable goods (such as food, flowers, or plants);
• personalized products (such as special orders or custom items);
personal care items (such as beauty products).
• hazardous materials and products, liquids, gases, or flammable products.
Please do not hesitate to contact us if you have any questions or concerns regarding your specific item.
EXCHANGES
If you wish to obtain a different item from the one that was ordered, we recommend that you place a new order and proceed with the return of the item that is not suitable.
To process a return, you must provide us with a receipt or proof of purchase. After you have contacted us by email, you will receive a return address to which you can send your products. Return shipping costs are the responsibility of the consumer.
If you request a refund in accordance with the terms of this policy, we will send you all payments we have received from you (excluding any additional shipping costs resulting from your choice of a delivery method other than the standard delivery offered for free on our site), immediately and in any case no later than fourteen days from the day we received your request.
Refunds (if applicable)
We commit to informing you as soon as the Seller has received and inspected your returned order. We will let you know if your refund due to this return has been approved or not by the Seller. In the event that the Seller approves your refund request, you will be automatically refunded the price paid for the returned item(s) to the same account linked to your initial payment method, unless you have expressly agreed to a different payment method; in any case, you will incur no fees as a result of the refund. Please note that the processing of refunds by banks and various payment agencies is subject to their own timelines and that we are unable to control this.
Late or missing refunds (if applicable) If you haven’t received your refund yet, please first check your bank account. Then contact your credit card issuer, as there may be a delay before your refund is officially posted. Next, contact your bank. A processing time is often required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us. to contact@palongo.com
Sale items (if applicable)
The policy remains the same for sale items.
Exchanges (if applicable)
Exchanges are free and valid for all items, including damaged ones or if you have size issues. Only the return shipping costs are to be borne by the customer.
To initiate an exchange, you can contact us at contact@palongo.com
Gifts
If the returned item was marked as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift card will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the recipient chose to receive the item first and give it to you later, we will issue a refund to them and they will know that you returned the item.